Frequently asked questions

How does Soulbrick Custom work?

Soulbrick Custom transforms your photo into a unique building set. Simply upload your image, and we’ll create a personalized kit for you to assemble and display.

Is the assembly process difficult?

Not at all! The set comes with easy-to-follow instructions, making it fun and enjoyable.

Can I use any photo?

We recommend using high-quality photos with good lighting and clear details to ensure the best results for your custom brick set.

Where do you ship your products?

We ship our products worldwide!

You can place an order from any country, and we will ensure it is delivered directly to your doorstep.

Will I be able to track my order?

Absolutely! Once the design and production of your order are complete, we will send you a tracking code.

You can use it to follow your shipment's journey until it reaches you.

Can I get a refund for the “Confirm Your Rendering Before Production” service if I cancel my order?

Unfortunately, no. The “Confirm Your Rendering Before Production” service is a custom digital product and is non-refundable once delivered. Our team manually creates and sends your personalized rendering via email, and since this work is completed by real designers, we are unable to offer refunds—regardless of whether the final product is ordered or cancelled. This policy is outlined on our product pages, at checkout, and in our website footer for full transparency.

I have a special request; can it be accommodated?

We can create almost anything you can imagine!

If you have a specific request or a unique idea, please contact us through our contact page, and we will discuss the possibilities of making your idea come to life.