Informativa sulle spedizioni

Who We Are

Soulbrick Custom ("we," "us," or "our") operates the website https://soulbrickcustom.com/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

  • Free Standard Tracked Shipping: We offer free standard tracked shipping on all orders.
  • Priority Tracked Shipping + Skip The Line (We produce your order first): $4.99

Shipping Range

  • Delivery Area: We proudly offer worldwide shipping to bring Soulbrick Custom to enthusiasts around the globe.

Order Processing Time

  • Processing Time: Orders are processed within 1-6 business days, Monday to Saturday. We take 1–3 days to create your custom design and another 1–3 days to produce your Soulbrick Set.
  • Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Warsaw) will be processed the same day; those placed after will be processed the next business day.
  • No Shipping Days: Orders are not processed on Sundays or public holidays.

Delivery Time

  • Estimated Delivery: Once your order has been produced, it will be shipped out. Orders typically arrive within 7-10 business days after processing, depending on the destination.

Shipping Process

  • Courier Services: We use reliable carriers such as USPS for all shipments.
  • Tracking Information: After your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to monitor the progress of your shipment until it reaches your doorstep.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Additional Shipping Details

  • Customs and Duties: Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Soulbrick Custom is not responsible for any additional charges that may apply.

Address Changes and Delivery Issues

  • Address Changes: If you need to change your shipping address after placing an order, please contact our customer service team within the 24-hour refund window. Once the production process has started, we may not be able to accommodate address changes.
  • Delivery Issues: If you experience any issues with the delivery of your order, please reach out to our customer service team. We will work with the shipping carrier to resolve any problems and ensure your Soulbrick Custom product reaches you safely.

Returns

  • Returns Policy: For detailed return instructions, please refer to our Refund Policy.

Contact Us

We strive to provide the best possible experience for our customers. If you have any questions or concerns regarding our shipping and refund policies, please do not hesitate to contact us. If you have questions or concerns about this Shipping Policy, please contact us:

  • E-Mail: support@soulbrickcustom.com
  • Phone: +1 943 203 3965
  • Address: ul. Zamknięta, nr 10, lok. 1.5, 30-554, Kraków, Małopolska, Poland

Customer Service Hours: Monday – Saturday, 9:00 AM – 5:00 PM CET